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Parcel Delivery Help & FAQs

Booking a parcel shipment

  • What is the maximum weight limit for a parcel?

    We can carry consignments up to any weight provided no individual package exceeds 30 kilos.

  • What is the maximum size limit for a parcel?

    When sending a parcel from the UK, we can deliver parcels up to 150cm in any dimension, or up to 300cm across, to most countries.

  • What if I don't have any weigh scales?

    If you are unable to weigh the package please estimate the weight as closely as possible, as we will weigh the package when you drop off. If you original weight is inaccurate, the final price may vary and we will charge or credit you accordingly.

  • What is dimensional weight?

    Dimensional weight applies to all shipments that travel by air and is based upon the space occupied by a parcel on an aircraft where both size and weight are a factor. The price you pay is therefore based upon the higher of the dimensional or actual weight. Dimensional weight is calculated taking into consideration both the actual weight and the length, width and height of the parcel you are sending.

  • What if I don't have a tape measure?

    You can estimate the dimensions using a common household item. For example, a sheet of A4 paper is approx 30cm along its longest side.

  • How do I price a shipment?

    Just enter your parcel's weight and dimensions on the quick quote form and we'll give you a list of carriers and prices to compare.

  • What items can't I send from the UK?

    Click on Prohibitions and Restrictions for a list of what you can and can't send.

  • What if I don't know the postcode of the delivery address?

    If you are serious about wanting to ensure a safe delivery, please contact the recipient and obtain the full address. A contact telephone number is always a good idea in case our delivery drivers have any difficulty arranging delivery at the other end. If the address is in the UK you can use the Royal Mail's postcode finder.

  • What if I want to send a parcel from the UK to a country that is not listed?

    It is possible that our carriers have suspended services in the destination country due to civil unrest, war or instability in the region. If you are in any doubt please contact us and we will be able to advise you.

  • What documentation do I need to take to the drop-off point?

    When sending a parcel with us, you can process all the paperwork via the website. We will provide you with barcoded waybills for attaching to the parcel and any supporting commercial/proforma invoices which need to accompany international packages. If we have any questions we will email you.

  • When will I receive my paperwork?

    On completion of the transaction, you will be asked to print out an order receipt confirming your intention to drop off and send your package. We will then produce and email to you the relevant barcode address label and any supporting paperwork required for your parcel.

    Provided you have placed your order within UK office hours (Monday – Friday from 09:00 until 17:00), you will receive emailed paperwork usually within 1 hour. However at seasonal peaks (e.g. in the run up to Christmas) please allow up to 4 hours. If you place your order outside these times, we will email paperwork to you by noon on the next working day. Contact us if you have any questions.

  • What if my parcel is collected before my parcel labels arrive?

    Your parcel cannot be collected before your parcel labels are emailed to you. Please ensure you print your labels off and attach them to your parcel as soon as you can so that they are ready for the driver. If your parcel is collected without labels attached we will not be held responsible for any loss or non delivery as a result.

  • What if I turn up with my parcel at the drop off location without my pre-booked paperwork?

    The drop off location may be able to print off a duplicate copy of your paperwork and pass to you to affix to your package(s). In this event the drop off location will make a £5 inclusive of VAT administration charge.

  • Do I need to write anything on the box?

    We recommend that you write the delivery address in full in clear legible ink on one side of the box and do not obscure this with the printed paperwork. Use a 'black magic marker' if possible. Also put your own name and full address in small print on another side of the parcel but mark this clearly as the 'sender information'. Please also put your name and address inside the parcel. If you are re-using a box, please make sure all existing barcode and address labels are removed.

  • What if the website won't process my delivery?

    Please ensure you are following the on-screen instructions carefully and have all the requested information at hand.

    If the problem persists, please contact us – we will try and help as quickly as we can.

  • What if the system won't accept my postcode?

    Royal Mail postcode lists are updated all the time. It may be that your postcode is not recognised by the software we use. Check by visiting the website and using the postcode finder service. Please ensure you have the correct number of characters in the postcode/zip code for the country you are sending too.

  • Can I order over the phone?

    No all orders must be placed online.

  • I have made a mistake in my processed order, what do I do?

    Please contact us as soon as you can so that we can make the change before your order is processed. If we need to amend your booking with the selected carrier, we will levy an additional £15 (inc VAT) administration charge.

  • How do I pay?

    You can pay online by any credit or debit card. We use secure server encryption to keep your payment details safe. We accept Mastercard, Solo, Maestro, and Visa.

  • What if the system won't accept my credit card?

    Please ensure that the card you are using is in date and that you have input all the requested details. Also please ensure that your details match the address details linked to the card. All transactions go through 3D secure. 3D Secure is the latest fraud prevention initiative launched by banks and card schemes as a more secure method for authenticating the shopper at the time of the transaction. You will need to be registered with this in order to proceed with payment.

  • What if I need to amend or cancel my delivery?

    You can cancel your shipment up until the point at which you leave your consignment at one of our parcel drop-off points. We will refund your monies less a £15 (inc. VAT) administrative fee to cover the cost incurred as a result.

    Once your shipment has entered our network you will be liable for the full costs of carriage.

We work closely with the experts in parcel shipment UK and worldwide to bring you the best selection of online parcel shipment deals.

Sending a parcel from the UK has never been easier, thanks to's network of over 100 convenient drop-off points. Thousands of people visit us online every day for our expertise, competitive prices and helpful service.